If you didn't take a CAR ride or you see a charge from CAR that you don’t recognize, we’ll be happy to help.
The most common reasons for unrecognized charges are:
Temporary authorization: The charge is likely an authorization that CAR uses to verify your payment info.
Family member or friend's ride: Check whether your family or a friend used your CAR account or shared the credit card attached to the charge to take a ride with CAR.
Cancellation or no-show fee: If you requested a ride but didn't take it, the charge you're seeing could be a cancellation fee. CAR uses cancellation and no-show fees to reimburse Drivers for their time and effort. If you were to cancel a CAR ride, you would have been prompted to accept the charge when canceling. For more information, please see CAR Rider cancellation policy. Rider Cancellation policy
NOTE: If the Driver cancels the ride that was not due to a no-show, you will not be charged a cancellation fee.
Unauthorized charge: For a charge that isn't any of the above, you can check the in-app history to review charges. If you still need help, please "Contact Support" below and have the following info ready:
- Last four digits of your card number
- Card's expiration date
- Date of charges in question
- Amount of unauthorized charges (including cents)