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RIDERS

RIDERS

SIGNING UP TO RIDE, RIDE REQUESTS AND SCHEDULING

BADGES FOR RIDERS

HOW TO SET UP YOUR ACCOUNT

ORDER PLACEMENT FOR DRIVER OR RIDER SEARCHES

HOW TO GET THE CALL A RIDE (CAR) APP

WHAT YOU NEED TO SIGN UP FOR A CALL A RIDE (CAR) ACCOUNT

PROBLEMS WITH MY PROMO/REFERRAL CODE

AGE REQUIREMENT

HOW TO BOOK A RIDE

HOW TO USE YOUR RIDE OPTIONS

HOW TO USE BADGES TO CUSTOMIZE YOUR RIDE

HOW "SHARE MY RIDE" WORKS FOR RIDES AND RIDERS SAFETY.

SCHEDULE RIDES IN ADVANCE, RETURN RIDES, AND RECURRING RIDES

HOW FRIENDS DRIVE FRIENDS WORKS WITH CAR

GETTING PICKED UP AS A RIDER

HAVING A 3RD PARTY PICKED UP FOR RIDERS

HOW THE QR CODE WORKS FOR RIDERS

INVITING FRIENDS

HOW CHANGING YOUR DESTINATION WORKS WHILE ON A RIDE

HOW WAIT TIME WORKS FOR RIDERS

WHY FAVORITE DRIVERS WORK GREAT FOR RIDERS

CREATING AN EVENT THROUGH YOUR CAR APP ON SOCIAL MEDIA

LOGIN TROUBLES

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PROFILE AND ACCOUNT SETTINGS

REVIEWING, RATINGS, RECOMMENDING AND FAVORITE DRIVERS

PAYMENT INFO NOT ACCEPTED

REVIEWING YOUR RIDE HISTORY

UPDATING YOUR PROFILE PICTURE

CAN'T LOGIN AND RECEIVED AN ACCOUNT DISABLED MESSAGE

CAN'T SIGN IN TO YOUR ACCOUNT AND DIDN'T RECEIVE AN ACCOUNT DISABLED MESSAGE

UPDATING YOUR PHONE NUMBER

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AFTER RIDE INFO

HOW TO FAVORITE YOUR DRIVER

HOW TO TIP YOUR DRIVER

WHAT TO THINK ABOUT WHEN RATING YOUR DRIVER

HOW TO RATE, REVIEW AND RECOMMEND YOUR DRIVER

CONTACTING CALL A RIDE ABOUT YOUR RIDE

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LOST ITEMS

HAVE CAR CONTACT YOUR DRIVER

CONTACTING YOUR DRIVER ABOUT A LOST ITEM

I COULDN'T REACH MY DRIVER ABOUT A LOST ITEM

LEAVE YOUR NUMBER SO YOUR DRIVER CAN CALL YOU

ADDITIONAL OPTIONS

RETURN FEE

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FARES, FEES, AND CHARGES

INSURANCE COVERAGE

I THINK MY BOOKING, INSURANCE, SERVICE OR AIRPORT FEES ARE INCORRECT

REPAIR, CLEANING, OR LOST AND FOUND FEES

RIDER FARES, SERVICE FEES, PAYMENTS, AND OTHER CHARGES

TEMPORARY AUTHORIZATIONS

WHEN IS AN AUTHORIZATION RELEASED?

HOW DO I GET A COPY OF MY RECEIPT?

HOW DO I SEE MY ACTUAL CHARGE?

BOOKING FEE

SERVICE FEE

INSURANCE FEE

TOLL FEES

AIRPORT FEES

DRIVER FARE ADJUSTMENTS

NO-SHOW AND CANCELLATION FEES

I WAS CHARGED A DAMAGE FEE / NOTIFICATION OF DAMAGE FEES

I SEE A CHARGE I DON'T RECOGNIZE

I HAVE A DUPLICATE CHARGE

AN AUTHORIZATION CAUSED AN OVERDRAFT

I WAS CHARGED BUT DIDN'T TAKE A RIDE

I USED THE WRONG PAYMENT METHOD OR ACCOUNT

MY RIDE RECEIPT WAS CHANGED OR UPDATED

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CANCELLATION POLICIES

TERM AND TERMINATION

RIDER CANCELLATION POLICY

DRIVER CANCELLATIONS

QUESTIONS ABOUT A CANCELLATION FEE

CAR NO-SHOW FEE $5 PLUS THE CAR SERVICE FEE

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PROBLEM WITH MY DRIVERS VEHICLE

DRIVER'S VEHICLE CONDITION WAS POOR

LICENSE PLATE DIDN'T MATCH THE PROFILE ON THE APP

MY DRIVER'S VEHICLE HAD FEWER SEATS THAN REQUESTED

MY DRIVER'S VEHICLE WAS NOT THE ONE REQUESTED FROM THE APP

MY DRIVER HAD NO CHILD SEAT

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PROBLEM WITH A DRIVER

MY DRIVER TALKED INAPPROPRIATELY OR EXCESSIVELY

INSURANCE COVERAGE.

MY DRIVER WAS LATE PICKING ME UP

MY DRIVER'S PROFILE USES BADGES THAT ARE NOT ACCURATE

MY DRIVER WAS TEXTING WHILE DRIVING

DRIVERS QR CODE WASN'T WORKING

I SUSPECT MY DRIVER WAS RECORDING ILLEGALLY

I SUSPECT MY DRIVER OF CRIMINAL ACTIVITY

I BELIEVE MY DRIVER WAS INTOXICATED

MY DRIVER HAD SOMEONE ELSE IN THE VEHICLE

I FEEL MY DRIVER DISCRIMINATED AGAINST ME

MY DRIVER REFUSED MY SERVICE ANIMAL

MY DRIVER GOT INTO AN ACCIDENT

MY DRIVER TOOK A ROUTE WITH HEAVY TRAFFIC

I HAD AN ISSUE WITH MY PICKUP

MY PICKUP OR DROP-OFF LOCATION WAS WRONG

MY DRIVER MADE AN UNPLANNED STOP

MY DRIVER DROVE DANGEROUSLY

MY DRIVER REFUSED MY DESTINATION

MY DRIVER MADE ME FEEL UNSAFE

MY DRIVER WAS UNPROFESSIONAL OR RUDE

MY DRIVER WAS NOT THE SAME AS THE PROFILE PIC IN MY APP

MY DRIVER TOOK A BAD ROUTE

I HAD A DIFFERENT ISSUE WITH MY DRIVER

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