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  3. CANCELLATION POLICIES

RIDER CANCELLATION POLICY

If you no longer need a ride, feel free to cancel it. To cancel a ride, tap the "Cancel Ride" button. A $5 cancellation fee plus the CAR service fee will be prompted for the Rider to accept if the following applies:

If a Rider cancels the ride after 2 minutes of the Driver accepting and has already started driving, a cancellation fee will be issued to the Rider. The cancellation fee is $5 and goes directly to the Driver to compensate the Driver for their time and gas. If the Driver has not arrived on time within 10 minutes of the original estimated arrival time, you may cancel with no fee.