1. Help Center
  2. DRIVERS
  3. DRIVER INFO AND RIDER ISSUES

PULL OVER SAFELY FOR PICKUPS AND DROP-OFFS

Riders like to be picked up exactly at the location they requested. If a Rider requests to be picked up at a busy intersection, find the closest place you can pull in and park safely. Call them to find out how long it will take for them to come out. Or, you can circle the block until they call to confirm that they are outside. If a Rider is going to be more than 5 minutes, find out how long, so you will know how and where best to wait for them. Remember, this is your business and your time. Feel free to negotiate wait time and adjust the fare if needed.