The GPS/Location Services on your device must be enabled and also have a mobile data connection.

iOS: Go to Apple Support to learn how to activate location settings and check your data usage.

Android: To update Location settings for your device:

  1. Go to Settings on your phone's menu
  2. Then Connections
  3. Then Location
  4. Turn the Location on
  5. Change Locating Method to High Accuracy

To update the Locations Settings for the app:

  1. Tap Settings on your phone's menu
  2. Tap Applications
  3. Select CAR
  4. Then Permissions
  5. Turn the Location on

Menu options do change. Consult your service provider for troubleshooting if you are having trouble with location services.