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NO-SHOW AND CANCELLATION FEES

If you no longer need a ride, feel free to cancel it. To cancel a ride, tap the "Cancel Ride" button. A $5 cancellation fee will be charged to the Rider if the following applies:

If a Rider cancels the ride after 2 minutes of the Driver accepting and has already started driving, a cancellation fee will be issued to the Rider. The cancellation fee is $5, and it goes directly to the Driver to compensate your Driver for their time and gas. If the Driver has not arrived on time within 10 minutes of the original estimated arrival time, you may cancel with no fee.

A No-show fee of $5 is charged under all of these circumstances:

  1. Your driver arrived to pick you up.
  2. Your driver waited 5 minutes or more.
  3. Your driver tried to contact you.
  4. You declined to respond to the Driver.