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MY DRIVER TOOK A ROUTE WITH HEAVY TRAFFIC

Ride time and route distance can be impacted by heavy traffic, road construction or other external factors that are out of the Driver's control.

*Please note that all Call a Ride Drivers set their own rates and can be favored for repeat rides. A ride can be longer than expected due to events beyond your Driver's control. This can contribute to a trip fare higher than your app's fare estimate or a previous fare for a similar route. We appreciate your patience and understanding that fares may vary. Drivers will do their best to be fair and get all Riders where they’re going as quickly and safely as possible. Drivers have the ability to adjust fares up or down based on conditions and services provided.