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  3. FARES, FEES, AND CHARGES

I HAVE A DUPLICATE CHARGE

Your CAR account or payment method may occasionally show 2 or more identical charges for the same amount. If this happens, we recommend confirming that you haven't taken separate rides that happened to have the same fare.

If you believe you have duplicate charges, please check that there is no corresponding ride or fare adjustment. Select "Ride History" in your app menu on the top right corner to review.

CAR sometimes places a temporary authorization hold on your payment method for the upfront rides. This charge will appear as "Pending" on your account. The charge will not be processed. If you see a pending charge, your card issuer will remove it normally within 5-7 business days, and your card will not be charged. Contact your bank for more info on their policy on authorization releases.