Call a Ride's policy allows Riders to ride with their service animals. If you need to report a Rider that you suspect is abusing the service animal policy, let us know below. If you have a problem with a Rider with a pet that was not a service animal, please make sure you have updated your Driver pet policy. Then let us know your issue below. Also include the following ride info: Rider's name, pickup and drop-off addresses, date and estimated time of ride and your email address.