Updated 04/13/20

Missing a request from time to time is normal. If it’s a scheduled ride, you need to contact the rider. Scheduled rides need to be picked up on time. We recommend that you have other CAR drivers available to be your backup. If you run into a problem where you can’t get a scheduled ride, have a backup driver pick the rider up. Always make sure you message the rider and let them know that you can’t get them, but not to worry and that one of your trusted friends and/or CAR drivers will be coming to get them, on time. Otherwise, they can simply request a different driver. Make sure you give them enough notice ahead of time to request a different driver.