Missing a request from time-to-time is normal. If it’s a scheduled ride, you need to contact the Rider. Scheduled rides need to be picked up on time. We recommend that you have some other Drivers for CAR available to be your back up. If you run into a problem where you can’t get a scheduled Rider, have a back up Driver pick the Rider up. Always make sure you message the Rider and let them know you can’t get them. Let them know not to worry. One of your trusted friends will be coming to get them on time. Or, they can simply request a different Driver. Make sure you give them enough time to get a different Driver.