If you experience an emergency situation, dial 911. If your Rider has an emergency situation, have them contact 911 if they can. If not, the Driver needs to call 911. Follow the 911 operator's directions and stay as calm as possible. If a Rider causes damage to your vehicle for any reason, use the in-tool app to take a picture of the damage and leave detailed notes. The Rider will be emailed and texted the picture and notes so they know why they are getting charged. In emergency situations, the Rider may not be able to confirm the damage or remember. That’s why the real-time pics and notes are important to ensure your damage is paid for. Your notes and picture will be stored and time stamped for CAR’s Support team for your safety. Contact Support if you need further assistance.