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DRIVERS

DRIVERS

HOW TO BECOME A DRIVER

NEW DRIVER INFO

HOW TO APPLY TO BECOME A CAR DRIVER

DOWNLOADING THE CAR APP

HOW TO START THE CAR LICENSING APPLICATION

WHY DO YOU NEED MY DOB AND SOCIAL SECURITY NUMBER?

CHECKING ON MY APPLICATION STATUS

GETTING STARTED VIDEOS

NEW DRIVER WELCOME KIT

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BECOMING A DRIVER

CHECKING YOUR APPLICATION STATUS

MY DMV CHECK DID NOT PASS

MY VEHICLE WAS REJECTED

DRIVER REQUIREMENTS

AGE REQUIREMENTS

DRIVER LICENSE, LICENSE PLATES, AND OTHER INSURANCE REQUIREMENTS

BACKGROUND CHECKS

DMV CHECK

STATE AND LOCAL REQUIREMENTS

VEHICLE STANDARDS

VEHICLE INSPECTION

CURRENT DEVICE

DRIVING TIME LIMITS

TAKING BREAKS

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VEHICLE REQUIREMENTS

VEHICLE REQUIREMENTS

VEHICLE AGE

SEATBELTS

VEHICLE INSPECTION REQUIREMENTS

DRIVER PROFILE AND WEBSITE INFO

BENEFIT PARTNERS FOR DRIVERS

BEING A FAVORITED DRIVER WITH CAR

MARKETING YOURSELF WITH CAR

INVITING FRIENDS

SETTING UP YOUR DRIVER PROFILE

SELECTING YOUR WEB-PAGE NAME, URL AND REFERRAL CODE

SETTING YOUR RATES

UPDATING YOUR ABOUT ME SECTION

DRIVERS SOCIAL MEDIA

DRIVER PET POLICY

DRIVERS NOTES

DRIVERS CALENDAR

ABOUT YOUR QR CODE

UPDATING VEHICLE INFORMATION AND PICTURES

UPDATING DRIVER'S SHIPPING ADDRESS

UPDATING VEHICLE, INSURANCE, AND ALL OTHER DOCUMENTS

UPDATING YOUR PHONE NUMBER

CHANGING YOUR PROFILE PICTURE

ACCESSORIES FOR DRIVERS

BEST TIMES TO DRIVE

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LICENSING, FEES, AND BILLING

LICENSING FEES AND BILLING

DECLINED LICENSING FEE

CANCELLATION OF CALL A RIDE LICENSE

RIDER INSURANCE FEE

RIDER SERVICE FEE

RIDER BOOKING FEE

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GIVING A CAR RIDE

GIVING AND TAKING SCHEDULED RIDES

HOW TO GIVE A CAR RIDE

INFORMATION ABOUT GIVING RIDES FOR CAR

GIVING A RIDE

HOW TO CONTACT YOUR RIDER

PICKING UP A RIDER

HOW CAR WORKS FOR REPEAT RIDERS

HOW TO SHARE YOUR RIDE TRACKING

REVIEWS, RATINGS, AND SOCIAL SHARING

HOW TO HANDLE MISSED REQUESTS

PICKING UP A 3RD PARTY RIDER

ADJUSTING THE FARE

CHANGE OF DESTINATION OR MULTIPLE STOPS

HOW TO CHANGE NAVIGATION SETTINGS

PICKING UP THE WRONG RIDER

WHAT TO DO IF THE NAVIGATION TAKES YOU TO THE WRONG LOCATION

RIDER WANTS TO GIVE DIRECTIONS

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CANCELLATION AND NO SHOW FEES

CANCELLATION FEE

CAR NO-SHOW FEE $5 PLUS THE CAR SERVICE FEE

CANCELLATIONS

RIDER NO-SHOWS

DRIVER CANCELLATIONS

RIDER CANCELLATION POLICY

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LOST AND FOUND

LOST AND FOUND FOR DRIVERS

FEE FOR RETURNED LOST ITEMS

RETURNING A LOST ITEM

DRIVER INFO AND RIDER ISSUES

CUSTOMER CARE AS A DRIVER

DRIVER PAYOUT

I SUSPECT A RIDER OF CRIMINAL ACTIVITY

RIDER REFUSED TO PAY FOR RIDE FARE ADJUSTMENTS

I WAS INVOLVED IN AN ACCIDENT

WHY CAN'T I CONTACT THE RIDER? THE PHONE IS NOT RINGING

I WAS RATED UNFAIRLY/THE REVIEW POSTED WAS NOT TRUE

MY RIDER HAD A CHILD WITH NO SAFETY SEAT

I HAD AN ISSUE WITH A RIDER'S PET / SERVICE ANIMAL

MY RIDER WAS INTOXICATED

UNSAFE DRIVERS DEACTIVATED FOR LOW RATINGS

DRIVERS LOST OR TAKEN ITEM

RIDERS MAY FEEL UNSAFE IF A DRIVER ASKS FOR THEIR PERSONAL CONTACT INFO

PULL OVER SAFELY FOR PICKUPS AND DROP-OFFS

RIDERS SAFETY AS A DRIVER

UNABLE TO ACCEPT OR END A RIDE

THE RIDE ENDED TOO LATE

THE RIDE ENDED TOO EARLY

MAKE SURE EVERYONE WEARS A SEAT BELT

RIDER COMPLAINED ABOUT INSURANCE, SERVICE OR BOOKING FEES

RIDER SMOKED IN VEHICLE / BAD HYGIENE

I FEEL I WAS DISCRIMINATED BY A RIDER

REPORTING DAMAGE CAUSED BY A RIDER

WRONG RIDER PICKED UP

WRONG PICKUP LOCATION

RIDER IS NOT AT THE PICKUP LOCATION

RIDER IS NOT READY

RIDER MADE ME FEEL UNSAFE

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TOLL INFO FOR DRIVERS

DOES CALL A RIDE TAKE ANY FEES FROM DRIVERS TOLL PAYMENT?

CAN RIDERS PAY CASH FOR TOLLS?

I THINK I'M MISSING A TOLL PAYMENT

WHERE CAN YOU VIEW RIDE TOLL INFO?

LONG RETURN TRIP TOLLS

HOW TOLLS WORK FOR DRIVERS

HOW TOLLS ARE CALCULATED

WHEN TOLLS ARE ADDED TO RIDER'S FARE

WHAT TOLL(S) ARE NOT ADDED TO RIDER'S FARE

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AIRPORT INFORMATION

AIRPORT FEES

AIRPORT PICKUP AND DROP OFF RULES

TECHNICAL ISSUES

UPDATES TO APPS

MY QR CODE IS NOT WORKING

UNABLE TO ADJUST A FARE

UNABLE TO RATE OR REVIEW A RIDER

I'M HAVING PROBLEMS WITH THE WEBSITE

UNABLE TO LOGIN TO THE APP OR WEBSITE

UNABLE TO ACCEPT OR END A RIDE

HELP FOR CONNECTION IMPROVEMENT

MY APP IS FROZEN

CONNECTION IS POOR

PHONE OPERATING SYSTEM REQUIREMENTS

MOBILE DATA SETTINGS

PHONE LOCATION SETTINGS

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INSURANCE POLICY

HOW UM/UIM WORKS AND HOW THE COVERAGE WORKS

WHAT INSURANCE COVERAGE DO I NEED?

INSURANCE COVERAGE

INSURANCE AND HOW IT WORKS WITH CAR

WHAT ARE MY STATE REQUIREMENTS

WHAT IF MY INSURANCE EXPIRES

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REPORT AN ACCIDENT, CITATION, OR SAFETY ISSUE

REPORTING A CITATION OR OTHER SAFETY ISSUES

SAFETY INFO FOR DRIVERS

CAR DRIVER SAFETY POLICIES AND ADVICE

EMERGENCY SITUATIONS

DEACTIVATION OR UNABLE TO ACCEPT RIDES

PERMANENTLY DENIED TNC REQUIRED DOCUMENTS

TERMS AND TERMINATION

IF YOU DID NOT RECEIVE AN ACCOUNT DISABLED MESSAGE

OUTDATED DRIVERS DOCUMENTS UNABLE TO ACCEPT RIDES

GOT IN AN ACCIDENT UNABLE TO ACCEPT RIDES

OUTDATED VEHICLE DOCUMENTS UNABLE TO ACCEPT RIDES

VEHICLE TOO OLD UNABLE TO ACCEPT RIDES

TEMPORARILY DENIED REQUIRED TNC DOCS

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