1. Help Center


Make sure your Driver profile is updated.

Your profile photo should match what you currently look like so Riders can identify you. For example, if you get a haircut, color your hair or shave your head, update your profile picture.

Driver must only drive the car approved by CAR that is on your profile.

CAR only approves Drivers to give rides in the vehicle on your profile. If you get a new vehicle, make sure the photo on your app matches the new vehicle before giving rides. Additionally, the new vehicle needs to be approved by CAR before you take rides. And, of course, upload the new vehicle documents.

Drivers are not allowed to have ride-along friends and family while giving rides

CAR’s platform is designed to give Riders options. One of those options is the number of seats in the vehicle. If a Driver has other Riders in their vehicle, there might not be enough seats for the Riders. This also creates an uncomfortable experience for the Rider. CAR does background checks on all of their Drivers, so having other people in the vehicle can cause a safety issue and is against CAR’s terms and conditions.

When cash is OK.

Accepting cash for tips and tolls is fine. If you must accept cash for damage, that is fine as well. For your safety, make sure you still follow the damage prompts on the app, take the picture and note that you accepted cash from the Rider for the damages. This way the issue will be time stamped and logged in the database.

Use a phone mount.

CAR recommends using a phone mount while picking up Riders. This allows you to keep your eyes on the road and makes it easier to navigate to your locations.

Display the CAR logo.

Displaying the CAR logo on your WINDSHIELD. CAR magnets can be purchased to go on the side of your vehicle. This is one of the best ways to have Riders find you easily. The CAR magnets can be great for marketing yourself.

Obey traffic laws.

Your number one responsibility is your safety and the safety of your Riders. Keep your eyes on the road and always be fully aware of your surroundings. The other Drivers on the road could be the problem.

Signal when changing lanes, follow speed limits, yield to oncoming traffic and don't make illegal turns. Come to complete stops at all stop signs, obey traffic signals, be courteous as a driver and watch out for pedestrians and cyclists. Drive like there’s a baby on board!