Cancellations are a bad experience for all parties, so we recommend using discretion when cancelling rides. Remember, the Riders depend on the Drivers.
Drivers can cancel a ride by tapping the “Cancel" or "No-show” button.
Of course, we know there are times when it's perfectly reasonable for you to cancel a ride you've already accepted, such as:
- You or a family member has an emergency
- Rider verbally or physically threatens your safety
- You’ve looked for and tried contacting a Rider but still don’t see them and 5 minutes have passed.
- Traffic or mechanical issue that is unseen or unavoidable
When cancelling rides, remember that Call A Rides' Riders are diverse, representing different generations, ethnicity's, genders, sexual orientations and religions. We encourage open-mindedness and mutual respect. Read more about our anti-discrimination policy. Anti-Discrimination Policy