1. Help Center


Updated 04/13/20

Cancellations are a bad experience for all parties, so we recommend using discretion when cancelling rides. Remember, the Riders depend on the Drivers.

Drivers can cancel a ride by tapping the “Cancel" or "No-show” button.

Of course, we know there are times when it's perfectly reasonable for you to cancel a ride you've already accepted, such as:

  • You or a family member has an emergency
  • Rider verbally or physically threatens your safety
  • You’ve looked for and tried contacting a Rider but still don’t see them and 5 minutes have passed.
  • Traffic or mechanical issue that is unseen or unavoidable

When cancelling rides, remember that Call A Rides' Riders are diverse, representing different generations, ethnicity's, genders, sexual orientations and religions. We encourage open-mindedness and mutual respect. Read more about our anti-discrimination policy.                          Anti-Discrimination Policy