Cancellations are a bad experience for all parties, so we recommend using discretion when cancelling rides. Remember the Riders depend on the Drivers. And with Call A Ride, the Rider chooses you as the driver.

Drivers can cancel a ride by tapping the “Cancel" or "No-show” button

Of course, we know there are times when it's perfectly reasonable for you to cancel a ride you've already accepted such as:

  • You or a family member has an emergency.
  • Rider verbally or physically threatens your safety.
  • You’ve looked for and tried contacting a Rider but still don’t see them and 5 minutes have passed.
  • Traffic or mechanical issue that is unseen or unavoidable.

When cancelling rides, remember that the CAR family represents different generations, ethnicity, genders, sexual orientations and religions. We encourage open-mindedness and mutual respect. Read more about our Anti-Discrimination policy Anti-Discrimination

If you cancelled a ride for safety reasons or couldn’t contact a Rider (for example, they had an incorrect or disconnected phone number), contact Support.

Include the following:

  • Pickup location
  • Time and date of ride
  • Requesting Rider's name

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