Cancellations are a bad experience for all parties, so we recommend using discretion when cancelling rides. Remember the Riders depend on the Drivers. And with Call A Ride, the Rider chooses you as the driver.
Drivers can cancel a ride by tapping the “Cancel" or "No-show” button
Of course, we know there are times when it's perfectly reasonable for you to cancel a ride you've already accepted such as:
- You or a family member has an emergency.
- Rider verbally or physically threatens your safety.
- You’ve looked for and tried contacting a Rider but still don’t see them and 5 minutes have passed.
- Traffic or mechanical issue that is unseen or unavoidable.
When cancelling rides, remember that the CAR family represents different generations, ethnicity, genders, sexual orientations and religions. We encourage open-mindedness and mutual respect. Read more about our Anti-Discrimination policy Anti-Discrimination
If you cancelled a ride for safety reasons or couldn’t contact a Rider (for example, they had an incorrect or disconnected phone number), contact Support.
Include the following:
- Pickup location
- Time and date of ride
- Requesting Rider's name