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  3. CANCELLATION AND NO SHOW FEES

DRIVER CANCELLATIONS

Updated 04/13/20

Cancellations are a bad experience for all parties, so we recommend using discretion when canceling rides. Remember the riders depend on the drivers. And with Call A Ride, the rider chooses you as the driver.

Drivers can cancel a ride by tapping the “Cancel" or "No-show” button.

Of course, we know there are times when it's perfectly reasonable for you to cancel a ride you've already accepted such as:

  • You or a family member has an emergency.
  • Rider verbally or physically threatens your safety.
  • You’ve looked for and tried contacting a rider, but still don’t see them and their 5 minutes have passed.
  • Traffic and/or mechanical issues that are unseen or unavoidable.

When canceling rides, remember that the CAR family represents different generations, ethnicity, genders, sexual orientations, and religions. We encourage open-mindedness and mutual respect. Read more about our anti-discrimination policy here: Anti-Discrimination

If you canceled a ride for safety reasons or couldn’t contact a rider (e.g., They had an incorrect or disconnected phone number), please contact support.

Include the following:

  • Pickup location
  • Time and date of ride
  • Requesting rider's name

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