DECLINED LICENSING FEE

Updated 04/13/20

If the licensing fee is declined, we will first re-bill the payment method 72 HOURS LATER. CAR customer service will try and contact the driver during this time period to attempt to update the payment method or get a new payment method. CAR knows that things happen (i.e., Cards expire, they get lost or stolen, etc.). If this is the case, please contact customer service to update the payment method or do so directly through the CAR app. If the payment method is declined after the second attempt, the driver's CAR app access will be shut off until the payment is made. If you have any questions about this, contact customer service here.