1. Help Center
  2. DRIVERS
  3. CANCELLATION AND NO SHOW FEES

CANCELLATIONS

If a Rider contacts the Driver and says that they don’t need a ride anymore, and they have already requested it, ask the Rider to cancel the ride on their CAR app. If you, the Driver, have arrived at a Rider's pickup location, and they don't show up after you've tapped that you have arrived, try to call the Rider and wait for the 5-minute wait period to end. After time runs out, the Driver will be able to mark the Rider as a no-show by tapping "No show." The Driver is required to call the Rider before marking the Rider as a no-show.