1. Help Center
  2. DRIVERS
  3. CANCELLATION AND NO SHOW FEES

CANCELLATIONS

Updated 04/13/20

If a rider contacts the driver and says that they don’t need a ride anymore, and they have already requested it, please ask the rider to cancel the ride on their CAR app. If you, the driver, have arrived at a rider's pickup location, and they don't show up after you've tapped that you have arrived, try to contact the rider and wait for the 5-minute wait period to end. After time runs out, the driver will be able to mark the rider as a no-show by tapping, "No show." The driver is required to contact the rider before marking and charging the rider a no-show fee.