AIRPORT PICKUP AND DROP OFF RULES

Updated 04/13/20 Call A Ride drivers are currently not authorized to do pickups from the Tampa airport. We are currently in the process of getting approval for drivers to pick up riders at the Tampa airport. "FLEET VEHICLES ARE ALLOWED TO PICK UP"

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below.

The following information applies to all airports:

Airport officials will issue administrative citations to Drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

CAR emblem

  • Keep your CAR emblem displayed in the lower right-hand (passenger) side of your front windshield at all times while giving CAR rides.
  • If you are given a non-CAR ride at the airport, make sure to remove your emblem before entering the airport property.
  • If you’ve just been approved to drive, you should receive your CAR emblem shortly. If you didn't get one or need a new one, place an order in your "Dashboard." While waiting for it to arrive, you may print a temporary emblem.
CAR-SideSticker-QR-SelfApply

 

CAR-sticker-QR-SelfApply

 

Conduct at the airport

  • Do not stop or pull over into the crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel.
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride.

PERMITTED AIRPORTS

Drivers on the CAR platform are responsible for knowing and following all airport regulations to avoid receiving administrative citations from the airport. CAR is available at the following airports in Florida:

  • Tampa International Airport
  • St Pete-Clearwater International Airport
  • Sarasota-Bradenton International Airport
  • Lakeland Linder Regional Airport

----------------------------------------------------------------

TAMPA INTERNATIONAL AIRPORT

Waiting for Requests:

  • You can wait in the designated staging area.
  •  You may not wait for requests anywhere else on airport property or use any other parking lots while in driver-ready mode.
TPA-CAR-1

Pickups:

  • Pick up passengers from Arrivals.
  • Do not wait at the terminal or circle if your passenger is delayed.
  • With Call A Ride there is no queue at the airport since you are directly requested by the rider. You do however need to wait till the rider has requested you to enter the airport. You cannot wait in the airport for a request from a rider. 

Drop-offs:

  • Drop off passengers at Departures at the passenger's carrier of choice.
  • Do not wait at the airport terminal after drop-off. If you'd like to accept additional requests, head to the staging area.

----------------------------------------------------------------

ST. PETE-CLEARWATER INTERNATIONAL AIRPORT

Waiting for Requests:

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
PIE-CAR

Pickups:

  • Pick up passengers from Arrivals.
  • Do not wait at the terminal or circle if your passenger is delayed.

Drop-offs:

  • Drop off passengers at Departures at the passenger's carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

----------------------------------------------------------------

SARASOTA-BRADENTON INTERNATIONAL AIRPORT

Waiting for Requests:

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
SRQ-CAR

Pickups:

  • Pick up passengers from Arrivals.
  • Do not wait at the terminal or circle if your passenger is delayed when picking up.

Drop-offs:

  • Drop off passengers at Departures at the passenger's carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

----------------------------------------------------------------

LAKELAND LINDER REGIONAL AIRPORT

Pickups:

  • Pick up passengers from Arrivals.
  • Do not wait at the terminal or circle if your passenger is delayed when picking up.

Drop-offs:

  • Drop off passengers at Departures at the passenger's carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.